Return Policy
Last updated: September 8, 2026
The short version
You have 30 days from the delivery date to return an item for a refund, as long as it is unworn, unused and in its original packaging with tags attached. Return shipping is paid by you. If we sent the wrong item or it arrived damaged, we cover everything.
Return window
Returns must be postmarked within 30 days of the date your order was delivered. After 30 days we cannot accept a return, though it is always worth emailing us if something has gone wrong.
Condition
To be accepted, an item must be:
- Unworn and unused, in the same condition you received it
- In its original packaging, including cases, cloths, dust bags and boxes
- With all tags still attached
Eyewear must be returned with its case and cleaning cloth. Frames with scratched lenses, bent temples or missing hardware cannot be refunded. Trying a frame on indoors is fine; wearing it outside for a week is not.
What we cannot accept
- Intimates, swimwear and hosiery. For hygiene reasons these are final sale once the packaging is opened or the hygiene seal is broken. Unopened items in sealed original packaging can be returned.
- Prescription eyewear and any frame fitted with prescription lenses to your order, since it cannot be resold.
- Items marked final sale on the product page.
- Gift cards.
- Anything damaged by wear, accident or improper care after delivery.
How to return something
- Email contact@bayviewboutique.com with your order number and what you are returning.
- We will confirm the return and send you the address to ship to. Please do not send anything back before you hear from us; unannounced returns can go unprocessed.
- Pack the item in its original packaging and ship it with a tracked service.
Return shipping
You are responsible for the cost of return shipping, and it is not refundable. We recommend a tracked and insured service, because we cannot issue a refund for a return that does not reach us. If we made the mistake, none of this applies and we cover the shipping both ways.
Refunds
Once your return arrives and passes inspection, we will email you and issue the refund to your original payment method within 5 business days. Your bank or card issuer may take a further 5 to 10 business days to post it, which is outside our control.
Original shipping charges are not refunded, except where we sent the wrong item or it arrived damaged.
If a return does not meet the condition requirements above, we will contact you before doing anything, and we can ship it back to you at your cost.
Exchanges
The fastest way to exchange is to return the original item for a refund and place a new order for what you want instead. That way the piece you want is not sitting unreserved while a package is in transit. If you would rather we handle it as a straight exchange, email us and we will work it out.
Damaged, defective or wrong items
Email us within 7 days of delivery with your order number and photographs of the item and the packaging it arrived in. We will send a prepaid return label and either replace the item or refund you in full, including all shipping. You will not be out of pocket for a mistake on our end.
Manufacturer warranties
Several of the brands we carry cover their own products against manufacturing defects, and the terms vary by brand. A defect that appears after our 30-day window is usually a warranty matter rather than a return. Email us with the details and we will point you to the right process.
Items bought in store
This policy covers orders placed online. For anything bought in person at the shop, please bring your receipt and speak to us at 1160 Kane Concourse.
Questions
Email contact@bayviewboutique.com. A real person reads it.